AI could undermine meaningful learning unless feedback stays rooted in connection, study recommends

The rise of generative AI in higher education is reshaping how feedback is delivered, but meaningful learning could be undermined if its use is not carefully guided by principles of care, trust and connection, according to new research led by the University of Surrey. Published in Assessment & Evaluation in Higher Education, the paper explores how generative AI technologies, including chatbots such as ChatGPT, are transforming feedback for students—highlighting both the opportunities and risks of AI in education.