Ford is giving its commercial fleet business an AI makeover

Ford announced a new AI-powered service for its commercial fleet and telematics software customers called Ford Pro AI. The generative AI system analyzes data generated by commercial vehicles - including vehicle speed, seat belt activity, and engine health - and converts it into actionable items for fleet managers.

The new system manifests as - what else? - an AI chatbot within Ford's Telematics software that customers can ask questions about their fleets or delegate tasks. Managers can ask the chatbot for recommendations to lower fuel costs, insight about specific vehicles in their fleets, or even to draft emails to a supervisor summarizing …

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