Should emojis be used in workplace communications?

When people interact in person, subtle signals like facial expressions, body language, and tone of voice play a crucial role in communicating intent and meaning, whereas written communications lack these nonverbal cues and can lead to misinterpretation or assumptions. The advent of emojis became a popular tool to provide context to written messages and they work in many settings. But how are they perceived in workplace communications? Not so well. In a study appearing in Collabra: Psychology, researchers from the University of Ottawa have examined how emojis impact perceptions of competence and appropriateness for those who utilize them in professional settings.