Communication style outweighs resume content in workplace first impressions, analysis finds

To make a good impression at work, it might be better to spend less time polishing your resume and more time honing your communication skills. That's according to a large analysis of more than 200 studies showing that the first impressions people make at work are largely based on verbal and nonverbal communication styles, with substantive content—like the experience shown on a resume—accounting for a smaller share of these key impressions.