The National Pension System (NPS) is a pension-cum-investment scheme of the government. NPS has developed a multi-layered grievance redressal system which helps a subscriber register grievances using any of the following ways:
Ways to register complaints
The subscriber can register the complaint on the complaint redressal system available online. Another way of registering a complaint is by calling the NPS CRA call centre. Alternatively, a written complaint can be lodged.
The NPS subscriber can register the grievance against any entity under NPS using their login id and password. Another way is to visit the “Log Your Grievance/Enquiry” section under “Subscriber’s Corner” of the website. On successful registration of the complaint, a token number is generated for future reference.
Call centre or IVR system
The subscriber can call the NSDL CRA call centre at 1800 222 080 and register their complaint. Here the subscriber needs to authenticate using the T-pin. Once the complaint is registered, a token number is generated for future references.
Complaint using forms
The NPS subscriber can also submit the grievance in writing to the POP–SP. Subscriber has to mention the PRAN as the means of authentication. An acknowledgement receipt is given after submission of form. Later, a token number is emailed to the subscriber. Subscriber can also get the token number from the POP-SP against the acknowledgement receipt.
Points to note
- Lodge complaint using the online system so that the tracking of the same can be done seamlessly.
- If the complaint is not resolved to the satisfaction of the subscriber, the complaint can be escalated.
Content on this page is courtesy Centre for Investment Education and Learning (CIEL).
Contributions by Girija Gadre, Arti Bhargava and Labdhi Mehta.
(Disclaimer: The opinions expressed in this column are that of the writer. The facts and opinions expressed here do not reflect the views of www.economictimes.com.)