Passengers flying from Bengaluru to Chennai on Sunday night in an IndiGo flight alleged that they were deceived by the airline’s staff to disembark from the plane on the promise of an alternative flight. According to the passengers, IndiGo did not want to fly with only six passengers on board. The incident was reported by Times of India.
The stranded passengers said that they forced to spend the night in the Bengaluru and fly out the following morning. The incident took place at Kempegowda International Airport (KIA) after the arrival of IndiGo flight 6E478 from Amritsar to Chennai via Bengaluru.
The other passengers had already deboarded at Bengaluru, leaving only six passengers on the aircraft. IndiGo sources at KIA confirmed the incident and stated that two passengers were provided accommodation in a hotel located 13 km away from the airport, while the remaining passengers decided to stay at the airport lounge, according to the report.
All six passengers were eventually accommodated on flights the next morning and flown to Chennai. The affected passengers expressed demanded action for the inconvenience they faced.
Narrating the incident, some of the passengers told TOI that he received a call from an IndiGo ground crew member, asking them to get off the flight for another alternative flight to Chennai that was ready to fly. Similar calls were made to the other passengers, who quickly disembarked, the report said.
However, they soon discovered that they had been deceived by the staff and when they confronted IndiGo staff, they received no assistance, the report said. Some passengers accused IndiGo of denying them an airport hotel. When contacted by TOI, IndiGo provided detailed information about the incident but declined to comment on the passengers’ plight. The affected passengers are seeking action from IndiGo for the misleading actions of their ground staff and the inconvenience caused to them.