Hotel guests embrace AI convenience—but still want a human touch, study finds
Smart AI voice concierges are increasingly being deployed for routine tasks once held by hotel front desk staff. From requesting extra towels to asking for a late check-out, many of these common guest inquiries are now being handled by in-room voice AI devices, a kiosk or through the hotel's mobile...
Image: Phys.org
Smart AI voice concierges are increasingly being deployed for routine tasks once held by hotel front desk staff. From requesting extra towels to asking for a late check-out, many of these common guest inquiries are now being handled by in-room voice AI devices, a kiosk or through the hotel's mobile app or website.
Originally published at Phys.org
